Hastings Direct Insurance 17+

I use the the Youdrive function as a new driver, after some initial confusion over the tab not recording my journeys, we eventually got the thing to work and was excited to be able to see my driving scores after each journey. However, even after pairing the tab correctly, having several recorded journeys recorded, I found that a number have been recorded as “phone not present” when it has in fact been present (Bluetooth enabled, paired with tab etc). Also the app regularly logs me out, keeps asking for permissions that I’ve already enabled, and this means that when I get home from a journey to check my trip it hasn’t registered at all?!
It can be very frustrating when it doesn’t work properly and you are just trying to keep an eye on how your doing as a new driver!

Hi Shannon,

Sorry to hear you’re having trouble sharing driving data. It sounds like there might be some additional settings we can talk through with you, as some devices occasionally need a bit more guidance than others. Please send your details through to socialmedia@hastingsdirect.com and we can get someone to contact you.

-Mariam

So far I do not feel welcomed and valued as a customer. I took out a policy and in under one week I was contacted by the company questioning my behaviour when taking out a policy! They wasn’t asking for my accounts but demanded I do what they require in a very assertive manor to PROVE the policy I took out all tallies up! Again, I feel like I was intimidated, harassed and very taken aback by how a genuine customer would be treated. So far I have done what they require and once I have validation of the evidence I have had to submit to show nothing during the process was done out of manor then I will be putting a formal complaint in to senior management or the CEO. It is disgusting behaviour to be treated like a liar and my integrity. Please be careful if you decide to take out any policy with this company! I was told if I did not comply with their requests then they will cancel my policy in under 7 days and charge me for this… even though I am happy with the policy and do not wish to cancel! I have stood my ground assuring them I will not be paying a penny in cancellation fees as it is them who is cancelling my policy and not me due to everything being correct! Again, they refused to listen and again I was subjected to forceful intimidation of them assuring their authority that I would be liable for cancellation fees and changes to my policy! Disgusting behaviour and will not be tolerated!

Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with our service. To make a complaint, go to www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. Our regulator, the Financial Conduct Authority, says we have up to eight weeks to settle your complaint. You’ll find more information at www.hastingsdirect.com/help. Thanks again ~ Cat, Customer Care

I had a accident in my car and everything was sorted to take it into a garage which was over twenty miles away but thought ok will go with it, my issue is that I was told I wasn’t allowed a courtesy car so e mailed your company asking why, it took over two weeks for someone to finally reply saying g I was entitled to one, I was told my vehicle would be in for 7 to ten days but 5 weeks later I still haven’t got it back and still haven’t got a date, none of this would be to bad if I had a courtesy vehicle which I don’t, when I got the confirmation e mail to say I was entitled to one I again e mailed but after 4 or 5 e mails and two or three live chats I still have no answer to my question of why I wasn’t allowed one, I’ve had to hire my own vehicle and that’s now going into its fifth week, I’ve also had to pay to get to and from the airport as I went away during this period, I’ve also e mailed while away to sort this, but I’ve had nothing back, this review will also be a waste of time and I’m only doing it as a last resort for someone to get in contact but I won’t hold my breath, the customer service is awful and unfortunately I wouldn’t use this company or recommend them to anyone else.

Hello, I'm very sorry to read about the poor experience that you've had during your claim. If you need to raise a complaint concerning this or you wish to arrange contact with your claims handler, please contact us at socialmedia@hastingsdirect.com. We'll do all we can to assist you. Please include the claim reference in the subject of your email so we can locate your details. ~Theo